Terms of Service.

Chard Horizons is a local, family-run day service based in Chard, supporting adults with learning difficulties and additional needs through meaningful activities, social opportunities, community connection, and confidence-building experiences.

These Terms of Service explain how you may use our website, account area, booking platform, and related online services.

These terms are intended to cover website and platform use. They do not replace any separate care, support, safeguarding, referral, funding, attendance, or service agreement that may apply outside the website.

By using the Chard Horizons website, creating an account, submitting a contact form, or booking an activity, you agree to use the platform respectfully, lawfully, and only for its intended purpose.

You must not misuse the website, attempt to access restricted areas without permission, interfere with platform security, submit false information, or use the service in a way that may cause harm, disruption, or distress to others.

We may suspend or remove access to accounts where we reasonably believe the platform is being misused.

Some parts of the platform may require an account, including booking activities, viewing certain details, or managing your bookings.

You are responsible for keeping your login details secure. Please do not share your password with others. If you believe your account has been accessed without permission, contact us as soon as possible.

When creating an account, you agree to provide accurate and up-to-date information, including your name, email address, contact details, and any other information required for booking or communication purposes.

The Chard Horizons booking platform may allow users to book activities, events, sessions, or outings where spaces are available.

Bookings may be limited by capacity, suitability, staffing, safeguarding requirements, transport arrangements, risk assessment, or other operational considerations.

A booking through the website does not guarantee participation if additional checks, consent, support planning, funding, safeguarding, or suitability discussions are required.

We may contact you about a booking if we need more information, need to confirm arrangements, or need to make changes to the activity.

If you are unable to attend an activity you have booked, we kindly ask that you cancel as early as possible so the space can be offered to someone else.

Some bookings may not be cancellable online within a certain time period before the activity. If this happens, please contact the Chard Horizons team directly.

We may need to cancel, postpone, adjust, or reschedule activities due to weather, staffing, transport, safety, low attendance, venue issues, illness, or circumstances outside our control.

Where possible, we will aim to communicate changes clearly and promptly.

Chard Horizons is committed to maintaining a safe, kind, respectful, and inclusive environment for everyone.

Anyone using the platform or attending activities should behave respectfully towards participants, families, carers, staff, volunteers, visitors, and the wider community.

We reserve the right to restrict website access, refuse bookings, cancel bookings, or take further action where behaviour is inappropriate, unsafe, unlawful, abusive, discriminatory, threatening, or harmful to others.

We collect and use personal information only where needed to operate the website, manage accounts, respond to enquiries, handle bookings, communicate with users, and support the smooth running of Chard Horizons activities.

This may include information such as your name, email address, phone number, account details, booking history, contact preferences, and messages submitted through the website.

We do not sell, rent, or trade your personal information.

For more information about how personal information is handled, please review our Privacy Policy.

We aim to keep the Chard Horizons website accurate, useful, and available, but we cannot guarantee that it will always be uninterrupted, error-free, or fully up to date.

Information about activities, availability, timings, locations, and services may change. Where important, please contact us to confirm details before relying on them.

We may update, remove, or change website content at any time.

Nothing in these terms limits any legal rights you may have under UK law.

To the fullest extent permitted by law, Chard Horizons is not responsible for losses caused by website downtime, technical issues, incorrect user-submitted information, unauthorised account access caused by shared login details, or circumstances outside our reasonable control.

Participation in activities may be subject to separate arrangements, support planning, risk assessments, permissions, consent, safeguarding requirements, or professional guidance where appropriate.

We may update these Terms of Service from time to time to reflect changes to our website, booking platform, services, legal requirements, or operational processes.

The latest version will be published on this page. Continued use of the website or platform after changes are published means you accept the updated terms.

If you have questions about these Terms of Service, your account, a booking, or how the platform works, please contact Chard Horizons.